Refund and Cancellation Policy
UAB Gurtam (“Gurtam”, “organizer” or “we,” “our,” or “us”) is a telematics and IoT solutions developer. We understand that circumstances may change, and we aim to provide a fair and transparent refund and cancellation process for all participants of the Telematics and Connected Mobility Conference (“Conference”, “event”) by Gurtam. Please review the following guidelines regarding registration cancellations, modifications, and transfers.
Cancellation Requests
All cancellation or modification requests must be submitted in writing to the Conference Management Team via email at tickets@conference-gurtam.com. Cancellation requests will be processed based on the following conditions:
1. Cancellations received by 1 April 2027: A full refund will be provided; however, a 10% administrative fee will be deducted from the refunded amount.
2. Cancellations received from 2 April to 31 August 2027: 50% of the paid registration fees will be refunded.
3. Cancellations made on or after 1 September 2027: No refunds will be issued.
Transfer of Registration
If you are unable to attend the conference, you may transfer your registration to another delegate from your company under the following conditions:
- Transfer made on or before 1 September 2027– free of charge.
- Transfer made from 2 September 2027 – a €50 processing fee will apply.
All transfer requests must be submitted in writing to the Conference Management Team at tickets@conference-gurtam.com.
Refund Processing
- Approved refunds will be processed within 30 business days after receiving the written cancellation request, unless otherwise provided by applicable law.
- Refunds will be issued to the original payment method or via bank transfer, depending on the available payment processing option. Please note that the transaction fees may apply and will be deducted from the refunded amount, depending on the chosen refund method.
Force Majeure & Conference Modifications
In the unlikely event that the conference is postponed, relocated, or canceled due to circumstances beyond the organizers' control (e.g., natural disasters, government restrictions, pandemics, or other force majeure events), registered participants will be given the following options:
- Full transfer of registration to the rescheduled event.
- Partial refund based on costs already incurred by the conference organizers, unless otherwise provided by applicable law.
The organizers reserve the right to modify the event format (e.g., transitioning to a virtual or hybrid format). In such cases, participants will be informed of any applicable changes to the refund policy.
Contact Information
For any inquiries regarding registration, cancellations, or modifications, please reach out to the Conference Management Team at tickets@conference-gurtam.com. Our team is happy to assist you.
Applicable law
These Terms are governed by, and shall be interpreted in accordance with, the laws of the Republic of Lithuania.